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Delivery & Returns

UK Delivery Charges:

Service Order Value Cost Delivery estimate
Standard Any £6 5-7 working days
Express (Mainland UK) Any £10 2 working days

Please contact info@janeabbott.com for international delivery charges and next day delivery charges (order to be placed before midday).

Please provide an email address at the point of order.  You will receive an email confirming dispatch and information on how to  track your order, if applicable.

If you choose more than one address for dispatch, a delivery charge will be applied to each address.

Order cancellations and amendments

Bespoke orders are considered as final when the order is placed, and cannot be cancelled.

Amendments to orders can only be made within 24 hours of the original order being placed; thereafter it will count as a new order as preparation for dispatch will have completed.

You may cancel an order within 24 hours of the original order being placed, before it is dispatched.  Cancellations after this time will incur carriage costs.

Please contact customerservice@janeabbott.com or call 01920 830970, if you wish to make any changes to your order.

Exchanges

We are happy to offer an exchange to the value of a purchased item, providing the item is returned unused in its original packaging and with a valid receipt or delivery note.

Returns and Refunds

We at Jane Abbott wish for you to be delighted with your purchases.  However, if you change your mind about your order you may return it, with the original packaging within 14 days.  Unfortunately, we cannot refund you the carriage costs incurred.

If you have purchased your item at a show and change your mind, you may also return this as long as you have the receipt or delivery note and it is unused with the original packaging.  Unfortunately, we cannot refund you the carriage costs incurred.

If you receive one of our items as a gift, we would be happy to offer an exchange to the value of the item; any carriage costs would be charged additionally.  Refunds can only be made to the original credit or debit card:  if this is required, the original purchaser would need to contact us.

On the rare occasion you may receive a faulty or damaged item, please notify us as soon as you can, within 3 days of receipt.  We will do our best to ensure we deal with the situation as quickly as possible: it may be necessary to ask you to send us a photograph of the item so that we can decide what the best course of action will be.  You would be entitled to an exchange or refund on the item should you wish, and if necessary we would reimburse any postage costs incurred if you send the item back to us.

In any case of returns we will deal with your request as quickly as possible and certainly within 10 days.  We will confirm receipt of your parcel by email, but please remember that it can take several days for a refund to show on your account.  If you have not heard within 10 days of sending us your items, please contact customerservice@janeabbott.com or call 01920 830970 and we will follow the process up.

Return address:

Returns Dept.,

Jane Abbott
140 High street,
Watton at Stone
SG14 3RZ